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Conflict is an inevitable and necessary part of communication. It arises when communication partners assert differing positions, but must agree on only one result. Although at times painful, conflict can be productive, if it achieves a positive solution.
The challenge in managing conflict, therefore, is how to ensure that it achieves positive results!
The focus of the course is on managing and resolving conflict and, at the same time, improving communication among colleagues.
In the course delegates will improve their assertiveness, communication and negotiating skills, all of which are essential tools for managing conflict.
The course is highly interactive and makes use of numerous exercises and role plays. It also involves the use of case studies and questionnaires.
Duration: 2 days |
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ILM awards for ... - 30 Apr 2009 Elise Guedin and Nicolas Ramponi, two successful candidates at SES Techcom, are awarded their ... Read on...
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The intermediate level builds on what has been learned at the beginner stage and the advanced level will extend the knowledge
Find out more ... |
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